Del Vacchio Landscapes & Christmas Decor

Operations Manager

Location: West Chester, PA | Full-Time, In-Person Leadership Role

Base Salary: $125,000-$150,000 annually, plus performance-based incentives

Lead the People. Own the Operations. Drive Performance.

For more than 37 years, Del Vacchio Landscapes & Christmas Decor has delivered high-quality landscaping, hardscaping, outdoor lighting, property maintenance, and holiday decorating services throughout Chester County and the surrounding area.

As a growing, multi-division company, we're seeking an experienced Operations Manager to lead our field operations. This senior leadership position is responsible for ensuring our teams consistently deliver quality work, operate efficiently, meet financial expectations, and provide an exceptional client experience.

We're looking for a leader who can effectively manage our operations, develop our management team, strengthen accountability, and continuously improve operational performance.

The right person will combine strong leadership and financial management skills with a practical understanding of field operations. They'll provide clear direction, support their managers, and ensure our people, resources, and processes are aligned to consistently deliver excellent results.

The Operations Manager reports directly to the Owner/President, serves on the company's Leadership Team, and has authority over operational personnel, resources, and execution within established company policies and budgets.

Key Responsibilities

Operational Leadership & Accountability

• Lead and manage field operations across our Landscape Maintenance, Design/Build, Enhancements, Hardscape, and Christmas Decor divisions.
• Directly manage Project Managers, Account Managers, and other operational leaders, establishing clear expectations and accountability for performance.
• Oversee operational staffing decisions, including hiring, performance management, promotions, compensation, and terminations within established company policies and budgets.
• Lead regular Operations meetings, maintain an effective operational scorecard, and report performance to the Leadership Team.
• Coach and develop managers and crew leaders, strengthening their leadership capabilities, decision-making, and operational effectiveness.

Production & Seasonal Resource Planning

• Oversee production scheduling, job planning, and resource allocation to ensure work is completed safely, efficiently, and on schedule.
• Ensure effective coordination between Sales and Operations, including job preparation, purchasing, scheduling, execution, and completion.
• Coordinate labor, equipment, and resources across divisions, balancing production priorities and changing workloads.
• Lead seasonal workforce planning, including the transition between landscape operations and Christmas Decor installation, service, and takedown.
• Forecast staffing, scheduling, equipment, and material requirements to support production capacity and client commitments.

Financial & Operational Performance

• Take ownership of operational performance against established revenue, gross profit, labor, material, and productivity targets.
• Ensure managers consistently monitor estimated versus actual job performance and address significant variances.
• Manage controllable operational expenses, including overtime, rework, waste, and resource utilization.
• Monitor and refine operational KPIs and scorecards to measure performance and identify opportunities for improvement.
• Participate in operational budgeting, forecasting, capacity planning, and resource investment decisions.

People Development, Quality & Safety

• Ensure the company maintains a capable, properly staffed, and well-trained workforce to meet production requirements.
• Establish clear performance expectations and develop employees for positions of increased responsibility.
• Promote and reinforce a culture of accountability, teamwork, professionalism, and continuous improvement.
• Maintain quality-control standards that support consistent workmanship and client satisfaction.
• Promote a strong safety culture and ensure compliance with applicable safety, DOT, and regulatory requirements.
• Oversee the resolution of operational client concerns and quality issues, using feedback to improve performance.

Systems & Continuous Improvement

• Oversee and continuously improve operational processes that support consistency, efficiency, and accountability.
• Ensure operational software and management systems are used accurately and consistently.
• Proactively identify recurring operational challenges, evaluate their root causes, and implement sustainable improvements.
• Strengthen communication and coordination between Operations, Sales, Finance, Administration, and the Leadership Team.
• Continuously evaluate and improve operational workflows, resource planning, and management practices.

What Success Looks Like

Success in this position will be measured by:

• Operational Performance: Consistently achieving production, efficiency, quality, and profitability goals across all divisions.
• Leadership & Accountability: Effectively leading and developing managers and field teams, establishing clear expectations, and maintaining accountability for results.
• Planning & Execution: Effectively coordinating schedules, staffing, resources, and seasonal transitions to meet production goals and client commitments.
• Continuous Improvement: Strengthening operational processes, systems, and communication to improve efficiency, consistency, and overall performance.

Qualifications

• 5+ years of progressive operations leadership experience in landscaping, construction, field services, or a comparable multi-crew environment.
• Demonstrated success managing supervisors, managers, and field teams, including hiring, developing, and holding employees accountable.
• Strong understanding of production planning, scheduling, resource allocation, job costing, and operational profitability.
• Proven ability to manage multiple divisions, projects, and competing priorities.
• Experience improving operational processes, implementing accountability systems, and driving performance.
• Comfortable using technology, operational software, and performance data to manage results.
• Strong communication, decision-making, and problem-solving skills.
• Landscape and hardscape industry experience strongly preferred.
• Bilingual English/Spanish preferred.
• Valid driver's license.
• Willingness to work additional hours, including occasional evenings or weekends, during peak operational periods.

The Right Person

We're looking for a leader who:

• Takes Ownership: Demonstrates initiative, accepts responsibility for results, and consistently follows through on commitments.
• Leads Through Others: Effectively leads, coaches, and develops managers while creating accountability throughout the organization.
• Thinks Ahead: Anticipates operational needs, plans for changing conditions, and identifies opportunities for improvement.
• Understands the Numbers: Connects operational decisions to productivity, quality, and financial performance.
• Embraces Continuous Improvement: Evaluates and improves operational processes to support efficiency, consistency, and growth.
• Makes Sound Decisions: Exercises good judgment, solves problems effectively, and communicates clearly.
• Stays Connected to the Field: Maintains a strong understanding of field operations while providing effective leadership and oversight.

Above all, we're looking for someone who demonstrates our core values of Integrity, Teamwork, Excellence, Commitment, and Growth Oriented in how they lead, communicate, and make decisions.

Compensation

Base Salary: $125,000 - $150,000 annually

Additional earning potential through performance-based bonuses and incentives tied to operational and company results.

Compensation will be based on experience, qualifications, and demonstrated leadership capabilities, with opportunities for increased earnings as the company continues to grow.

Job Type: Full-Time, In-Person